Privacy policy

Who we are

Bayana (the website) and Munshi (our WhatsApp assistant) are run by SCRIPTIX (PRIVATE) LIMITED, 84 Block A, Tip Housing Society Phase 3, Lahore, Pakistan (SECP incorporation no. 0263804). We decide how your data is used, and this policy explains it in plain words.

What we collect

• Your WhatsApp phone number, which is also how you log in.
• Your name, agency name, city, the areas you work in and your language.
• The listings you add: property type, size, area, price, sale or rent, and your notes.
• Owner details you attach to a listing (for example the owner’s name or number). These stay private to you and are never shown to other dealers.
• Messages you send Munshi, and voice notes. A voice note is turned into text so Munshi can understand it; we keep the text, not the audio.
• Society maps you upload, with the source you give.
• Verification requests, if you ask for the verified tick.
• Basic usage logs (for example when you log in, search or add a listing) and the cost of the AI calls your messages cause, to keep the service working, safe and affordable.

Why we use it

• To run Bayana: log you in, show your listings to other dealers, find matches for your searches and send you maps.
• To understand your messages and voice notes and reply on WhatsApp.
• To keep the network trustworthy: verified ticks, stopping spam and fake listings.
• To fix problems and improve the service.

We do not sell your data and we do not show you ads.

Who processes it for us

These companies handle data only to provide Bayana for us:

• Supabase: our database, login and file storage (servers in Singapore).
• Vercel: hosts the website (servers in Singapore).
• Meta (WhatsApp Business Platform): delivers messages between you and Munshi.
• Anthropic (Claude): reads your text messages and searches to understand what you want.
• Google (Gemini): turns voice notes into text.

What other dealers see

Other logged-in dealers see your listings (without owner details), your name, agency name, areas and verified tick, so they can contact you. You can hide yourself from the dealer list in Settings; your listings still show in search.

How long we keep it

Your profile and listings stay until you delete them or your account.

Munshi’s memory of a conversation is short: recent chat for about 2 hours, your last search or saved listing for about 24 hours.

Logs are kept only as long as needed for security and accounting.

Your choices

• See and change your details in Settings.
• Mark a listing sold or rented, or delete it, at any time.
• Hide yourself from the dealer list in Settings.

How to delete your account and data

• In the app: log in, open Account → Settings, scroll to the end and tap “Delete account”, then confirm. Your profile, listings, owner details, verification and other requests are deleted at once.
• Or email us from anywhere (hello@bayana.pk) with your WhatsApp number, and we delete it within 7 days.
• Messages already delivered on WhatsApp stay in your own chat; you can delete that chat in WhatsApp.

Security

Data is sent over encrypted connections, and database rules make sure dealers only see what they are allowed to see. No system is perfect: if something goes wrong that affects you, we will tell you.

Changes

If we change this policy we update the date at the top. Big changes are announced in the app or on WhatsApp.

Contact

SCRIPTIX (PRIVATE) LIMITED, 84 Block A, Tip Housing Society Phase 3, Lahore, Pakistan. Email: hello@bayana.pk. Phone: [PHONE].